Careers

About Oppy

Grow our tomorrow. Celebrating over 160 years in business, we are one of North America’s top fresh produce sales and marketing companies. We bring over 100 varieties of produce from more than 20 different countries to the market. Recognized as one of Canada’s Best Managed Companies for the past 20 years and one of Canada’s (and BC’s) Top Employers, our business is managed by a team of dedicated professionals delivering exceptional service from over a dozen offices throughout North and South America. And, because a healthy planet is essential to our growers, customers, and all of us at Oppenheimer, sustainability plays a vital role in everything we do.

Recognized as a Top 100 Employer and Canada’s Best Managed Companies (for the last 20 years!), our diverse team of dedicated professionals collaborate and make connections across our locations throughout North and South America. We owe our success to our adaptability, innovative and entrepreneurial approach, our commitment to our people, and the incredible relationships we build. We are looking for talented people who love a fast-paced, dynamic environment where you can grow your skills and career in a sector with abundant opportunity. Grow your tomorrow with us, today.

Overview

The Claims Coordinator (known internally as “Trouble File Coordinator”) plays a pivotal role in ensuring the seamless operation of sales order processing by effectively managing and resolving exceptions, also known as trouble files. This position acts as a central point of contact, liaising between various stakeholders to expedite the resolution process and uphold customer satisfaction. The Claims Coordinator not only addresses existing issues but also proactively identifies potential bottlenecks or inefficiencies in the process, contributing to continuous improvement initiatives within the organization.

The expected base salary range of this position is $22.00/hour to $25.50/hour. Our compensation ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position based in our U.S. and Canada office locations. Within the range, individual pay is determined by various factors including location, job-related skills, relevant experience, education, formal training, and internal equity.

Accountabilities

• Prioritizes and manage a daily workload of trouble files, ensuring timely resolution and escalation of critical issues as needed.
• Monitors the status of trouble files, proactively identifying bottlenecks or delays and taking appropriate action to expedite resolution.
• Investigates and resolve exceptions or discrepancies in trouble files, collaborating with internal teams and external partners to address underlying issues and prevent recurrence.
• Develops strategies and protocols for handling unique or complex trouble file scenarios, ensuring consistent and effective resolution.
• Facilitates regular communication meetings or updates with relevant stakeholders to discuss the status of trouble files, address emerging issues, and coordinate resolution efforts.
• Serves as a central point of contact for trouble file inquiries, providing timely and accurate information to internal teams and external partners.
• Analyzes trouble file data and trends to identify patterns, root causes, and opportunities for improvement.
• Conducts regular audits of trouble file documentation and processes to ensure compliance with internal policies, industry regulations, and contractual agreements.
• Implements quality assurance measures to uphold accuracy, completeness, and integrity of trouble file records and resolutions.
• Collaborates closely with cross-functional teams, including Sales, Accounting & Finance, and Categories, to streamline processes, resolve issues, and improve overall efficiency.
• Participates in training sessions, workshops, or professional development opportunities to enhance knowledge and skills relevant to the role.
• Completes other ad-hoc duties as required.

Required Knowledge & Abilities

• Working knowledge of basic accounting principles and practices.
• Intermediate knowledge of Microsoft Applications; Excel, Word, and Outlook.
• Exceptional interpersonal, communication (written & verbal) and customer service skills; ability to work effectively with multiple departments and forge strong relationships within the trouble file team and all other stakeholders.
• Strong analytical skills with an ability to problem solve and make appropriate accounting recommendations and decisions.
• Proven ability in exercising good judgement and critical thinking skills; demonstrates a high level of integrity, ethics, and professionalism at all times.
• Strong organization and time management skills; ability to prioritize multiple demands in a timely manner.
• Self-motivated with high standards/attention to detail; ability to set priorities and work accurately within tight deadlines in a team-oriented, fast-paced environment.
• A proactive approach to identifying opportunities for process improvement, optimizing workflow efficiency, and achieving team objectives within the organization.
• Positive and engaging attitude, with a commitment to fostering an inclusive, supportive, and fun working environment.

Required Qualifications

• Degree, diploma in Finance, Accounting, Business or related field or a combination of equivalent education and experience.
• Minimum, 2-years of proven experience at a corporate level in accounting or related field.

Why Work for Oppy?

• We are the perfect size of organization that is still nimble but yet organized, where meaningful impact and contributions happen.
• We have a strong culture with terrific people that care about the business and each other. We want our people to grow and succeed.
• We believe in you bringing your best true self and your best ideas, because diverse perspectives contribute to better problem solving and solutions in a dynamic and ever evolving industry.
• We support your professional development and health with educational reimbursement and wellness programs.
• We offer a hybrid work model with a mix of in-office and at-home work arrangements.
• We offer a comprehensive total compensation package that includes health, dental & vision coverage, 401k match, tuition reimbursement and benefits.

Inclusion and Equal Opportunity Employment

Oppy is an Equal Employment Opportunity employer who actively seeks to recruit retain individuals from diverse backgrounds and experiences. We are dedicated to fostering a culture where every employee feels valued, respected, and empowered to be themselves at work. We care about the uniqueness of our applicants, employees, and partners. Diversity is fundamental to our success because it brings a range of perspectives that fuel innovation and excellence. That’s why we’re focused on creating an inclusive culture where every employee can contribute their unique talents and ideas.

We gratefully thank all applicants for their interest, however, only candidates under consideration will be contacted directly.