Careers

Grow our tomorrow. Oppy is a leading grower, marketer, and distributor of fresh produce from around the world. As one of North America’s top produce companies for nearly 165 years, we bring over 100 varieties of produce from 27 countries to 1,300+ retailers in North America and throughout the world. As much as agriculture has shaped the past for humankind, Oppy’s efforts shape its future by sustainably providing families with healthy, safe, and fresh produce to create a better quality of life for all. Our progressive team is called to a higher purpose that raises the economic wellbeing of families and communities who work the land.

Recognized as one Canada’s Best Managed Companies (for the last 20 years!) and a Top 100 Employer, our diverse team of dedicated professionals collaborate and make connections across our locations throughout North and South America. We owe our success to our adaptability, innovative and entrepreneurial approach, our commitment to our people, and the incredible relationships we build. We are looking for talented people who love a fast-paced, dynamic environment where you can grow your skills and career in a sector with abundant opportunity. Grow your tomorrow with us, today.

Overview

The Jr. Technical Analyst delivers proactive and effective technical support for both internal and external users. This support is extended through a variety of channels including telephone, email, ticketing systems, and direct personal interaction, with a steadfast commitment to meeting all requirements. Leveraging established procedures and widely recognized troubleshooting methods, this position provides support in line with departmental policies, ensuring confidentiality and integrity. The role involves working on specific tasks and projects under supervision or by following detailed instructions. This role will initially be based fully in-office to support onboarding, training, and team integration. Following successful completion of the probation period, there will be an option to transition to a hybrid work arrangement, requiring a minimum of 3 days per week in the office. The position requires adaptability to a dynamic and fast-paced work environment and will require frequent travel to surrounding and remote offices, reliable transportation and flexibility is required.

What You Will Be Doing:

• Providing direct support and training for office hardware and software to ensure internal users have the necessary resources for daily operations.
• Providing direct support for hardware, operational, or network issues by diagnosing problems and either communicating an action plan or resolving the issue immediately.
• Responsible for timely provision and de-provisioning of network access, password resets, and MFA setup.
• Responsible for employee equipment setup, including the proper installation of operating system, security services, software, printers, and drivers.
• Supporting cloud services and SaaS applications, including Microsoft Exchange Online, Entra, Teams, and Intune.
• Supporting Microsoft Windows Server technology, including Active Directory domain services.
• Conducting frequent site visits to remote offices for tasks such as hardware replacement, problem diagnosis, and ongoing employee training when necessary.
• Replacing and configuring hardware according to a predetermined schedule, including computers, printers, cell phones, barcode scanners, and Wi-Fi access points.
• Participating in the IT on-call support rotation, offering after-hours assistance by answering phone calls and responding to user inquiries promptly.

Required Knowledge & Abilities

• Proven knowledge of essential computer system technologies, including applications, software tools, and equipment.
• Proven technical proficiency in Microsoft Client and Server Operating Systems.
• Proven technical ability to troubleshoot IT equipment including Desktop, Laptops, Printers, cell phones, and other equipment.
• Intermediate knowledge and experience with Office Suite of products (Outlook, Word, Excel, PowerPoint)
• Working knowledge of Active Directory, including user and computer management, Group Policy, and file server administration.
• Working knowledge of Microsoft 365, Entra ID, Intune, Exchange Online, SharePoint, and Teams.
• Exhibits strong analytical and critical thinking abilities, capable of problem-solving and making informed recommendations and decisions; adept at assessing and resolving technical issues.
• Demonstrates advanced organizational habits, such as organizing tasks, emails, support tickets and equipment.
• Offers exceptional interpersonal, communication (both written and verbal), and customer service skills; able to effectively collaborate with all departments and build strong relationships with stakeholders.
• Proven capability to exercise sound judgment and maintain confidentiality of sensitive information; consistently demonstrates integrity, ethics, and professionalism.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively and meet deadlines efficiently.
• Self-motivated with a keen eye for detail; capable of setting priorities and delivering accurate work within stringent deadlines in a team-based, dynamic setting.
• Maintains a positive and engaging demeanor, committed to creating an inclusive, supportive, and enjoyable workplace.
• Displays a keenness to learn new skills, a dedication to ongoing personal development, and a willingness to share knowledge with the team.

Recommended Qualifications

• Degree or diploma from a post-secondary institution in a technical discipline, such as Information Technology or Computer Science.
• 1-3 years of successful proven experience in a technology support role in the field of Information Technology, new grads welcome to apply.
• Relevant industry-recognized IT certifications from reputable vendors such as Microsoft, CompTIA, Cisco, ISC2, or equivalent are preferred.
• Willingness and ability to travel within the US and Canada as required. Frequent travel to surrounding offices will be required.
• Requirement of a valid Driver’s License.
• Must have valid work authorization, be a U.S. citizen, or hold a Permanent Resident Card.
• Capability to lift objects weighing up to 50 lbs.

Why Oppy?

• We are the perfect size of organization that is still nimble yet organized, where meaningful impact and contributions happen.
• We have a strong culture with terrific people that care about the business and each other. We want our people to grow and succeed.
• We believe in you bringing your best true self and your best ideas, because diverse perspectives contribute to better problem solving and solutions in a dynamic and ever evolving industry.
• We support your professional development and health with educational reimbursement and wellness programs.
• We offer a competitive total compensation package that includes a full benefits package, lifestyle spending account, continuing educational support and company contributions to pension plan.

Inclusion and Equal Opportunity Employment

Oppy is an Equal Employment Opportunity employer who actively seeks to recruit retain individuals from diverse backgrounds and experiences. We are dedicated to fostering a culture where every employee feels valued, respected, and empowered to be themselves at work. We care about the uniqueness of our applicants, employees, and partners. Diversity is fundamental to our success because it brings a range of perspectives that fuel innovation and excellence. That’s why we’re focused on creating an inclusive culture where every employee can contribute their unique talents and ideas.

We gratefully thank all applicants for their interest, however, only candidates under consideration will be contacted directly.